Saturday, May 19, 2012

Entitlements

Oh boy.

It's about to get real ugly in the United forum on FlyerTalk. United's CFO John Rainey just stated that certain groups in the MileagePlus program were "over entitled". While I do think there's actually a grain of truth to that, I can't believe a top-level executive would actually come out and say so in such a public fashion!

I can certainly appreciate the drive toward operational efficiency and business performance, but wow.

You can listen to the comments on the United Investor Relations page here and follow the fall-out on FlyerTalk here.

What do you think?

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